Delivery Information & Prices
We ship Monday to Friday, excluding weekends and holidays. Orders placed before 3:00pm will be shipped out that the same day. Our default shipping carrier is Royal Mail.If we are unable to process your order due to inaccurate or incomplete payment or address, your order processing may be delayed.

Our current delivery charges for UK Mainland are as follows:

  • Delivery In 1 – 3 Working Days – (Excludes Weekends)  – FREE
  • Priority Next Working Day Delivery – (Excludes Weekends) – £9.99

Our current delivery charges for Scottish Highlands & Scottish Islands are as follows:

  • Delivery In 3 – 5 Days – FREE
  • Priority Next Working Day Delivery – (Excludes Weekends) – £9.99

Our current delivery charges for Northern Ireland are as follows:

  • Delivery In 3 – 5 Days – FREE
  • Priority Next Working Day Delivery – (Excludes Weekends) – £9.99

Our current delivery charges for Europe are as follows:

  • Europe International Delivery  – £14.99
Delivery time

Our delivery windows are not guaranteed. If we’re experiencing a high volume of orders, then this could delay your delivery date – you will be informed if this is likely to happen.Shipping costs may vary depending on:

  • Country of order
  • Weight and size of the product

The shipping costs will be need to paid in full before your order is dispatched. Please get in touch with us and receive a quote from us.

Receiving the goods

It is the responsibility of the buyer to ensure they provide us with the correct address and contact details. We cannot guarantee address changes due to our strict shipping schedule. Please double check all information before you place an order with us, as we will NOT be held responsible for any packages sent out to the wrong address. If your order has already been processed or has been shipped out, we will not be able to amend any details. Once the product is returned, we will be able to provide you with an exchange or refund.Customers must be present to collect the order themselves. If you believe there to be damage to the order, it is imperative that you provide pictorial evidence immediately. If you are unable to provide proof of damage within 24 hours, then your claim will be nullified. You are encouraged to open the package in order to inspect the contents of the delivery before the driver leaves.Please note: If the tracking app states that the package was delivered to the customer, Rose Box Supplies will not be held responsible and will not offer any refunds or exchanges for any claims made by the customer.

Returns Policy

Our Return & Refund Policy (https://roseboxsupplies.co.uk/return-refund-policy) provides detailed information about options and procedures for returning your order.You should also head over to our website to have a look at:

Contact Us If you have any questions on our delivery policy, contact us through the information specified below:

  • You can contact us through our contact form on our Contact Us Page.
  • You can contact us through email at trade@roseboxsupplies.co.uk
  • Or through telephone 01625 830 713
  • Or through mail at Unit T5, Venture House, Cross Street, Macclesfield, Cheshire, SK11 7PG.