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In accordance with this Return & Refund Policy (hereinafter referred to as “Return and Refund Policy” or “Policy”) Rose Box Supplies (hereinafter referred to as “us”, “we”, “our”) will indicate our policy for when and how our customers (hereinafter referred to as “you”) can return a product or receive a refund for that product, if applicable.If you are not entirely satisfied with your purchase, we’re here to help.

As stated in the Terms and Conditions, we have the following return and refund policy, as specified below. This Return and Refund Policy, however, provides a more complete and holistic view of our return and refund policy.

Return and Refund Policy

  • Overview of Return and Refund Policy

If you are not satisfied with the quality of the products you have received, you should get in touch within 7 days after receipt of the products (Contact Information are provided below) and if we are satisfied that your issue is valid and accurate, we will provide a different product of the same kind to you, store credit or a full refund to you.

A different product of the same kind will be given to you in the event that our inventory has that kind of product available.

In the event that the particular product is sold out, you will have to opt for a store credit to purchase another product or a full refund to your order.

A store credit will be given to you in the same amount in which you used to purchase your product(s).

You can use the store credit freely and at your discretion to purchase any other products we have on our website.

However, read the following parts below to determine whether this is applicable to you.


You have thirty (30) calendar days to return an item/product from the date you received it.

As already mentioned, You can return your product for store credit, a different product, or a refund to the original payment method.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.


Once we receive your item/product, we will inspect it and notify you that we have received your returned item/product.

We will immediately notify you on the status of your refund, if you request it, after inspecting the item/product.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of business/working days, depending on your card issuer’s policies.

The following parts determine whether there is any particular problem with your order or the item/product you have purchased:

  • Reporting of a problem or issue with an order

Correspondingly, if there is a problem with your order (e.g. a quality error or a delivery issue) that you cannot resolve himself/herself, and you should contact us using the information included below and include the following:

  1. Order ID
  2. The description of the issue
  3. Photos of the issue (mandatory for evidence purposes)

If your claim is validated by our quality assurance team, we will send you a different product of the same type to you as quickly as possible or offer a full refund for the defective order.

  • Defective, faulty or damaged products

If you have received defective or damaged orders, such as damage to the delivered products, errors in the number or quantity of the delivered products or lack of quality of the delivered product and want to submit a new order, we will cover the costs of the new order.

  • Wrong address

If you provide an address that is considered insufficient or wrong by the courier, the shipment will be returned to us. If you want to submit a new order with an updated address, you will be liable for the costs of the new order.

  • Unclaimed

Additionally, shipments that go unclaimed are returned to us. If you want to submit a new order, you will be liable for the costs of the new order.

  • Product returned by you

We do not allow returns, unless they are damaged, deficient or faulty. If you want to submit a new order, you will be liable for the costs of the new order.


You will be responsible for paying for your own shipping costs for returning your item.

The shipping costs regarding new orders are indicated above as to who will pay the shipping costs of the new order.

Shipping costs, that you have already paid for an order, are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund, again on your credit card or the original method of payment.

Governing Law 

This Policy and any separate agreements whereby we provide you services on our website shall be governed by and construed in accordance with the laws of the United Kingdom (UK). Any disputes arising that are in connection to this Policy must be resolved within the courts of the UK. 

Changes To Policy 

You can review the most current version of our Return and Refund Policy at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of this Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to this Policy constitutes acceptance of those changes.


In the event that any provision of this Policy is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from this Policy, such determination shall not affect the validity and enforceability of any other remaining provisions.

Entire Agreement

This Return and Refund Policy represents the entire agreement between the two parties, yourself and us, completely replacing any other previous written or verbal agreements concerning the relationship of the two parties.

Contact Us

If you have any questions on how to return your item to us, contact us through the information specified below:

  • You can contact us through our contact form on our Contact Us Page.
  • You can contact us through email at
  • Or through telephone 01625 830 713
  • Or through mail at Unit T5, Venture House, Cross Street, Macclesfield, Cheshire, SK11 7PG.

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